Skip to content
Free Delivery On All Orders (In Malta) | Free Delivery Over €70 (For Gozo)
Free Delivery On All Orders (In Malta) | Free Delivery Over €70 (For Gozo)

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

1. GENERAL

www.proteinlabmalta.com (“Website”) is intended only for consumers wishing to order the protein lab malta products (“Products”). The terms and conditions under which the Products are offered for sale on this Website are set out below. By placing an order on the Website you accept and agree to be bound by these terms and conditions. Supplement Dealz reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Website.

2. PLACING YOUR ORDER

2.1. To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address.

2.2. You may place an order by:

2.2.1. filling in the order form on the Website after logging into or creating your personal account and clicking on the appropriate submission button The Protein Lab will not accept orders placed in any way other than those listed above.

2.3. When you place your order, The Protein Lab will issue you with a Web Order Number. The Protein Lab will do this via the Website and subsequently via your specified email address. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

2.4. By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. The Protein Lab  may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled/amended after order submission.

2.5. If The Protein Lab accepts your order, we will notify you of our acceptance by issuing an order confirmation. The Protein lab will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone or post.

2.6. Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Website.

3. SUPPLY OF YOUR PRODUCTS

3.1. Subject to these terms and conditions, The Protein Lab will supply to you the Products indicated on your order confirmation.

4. PRICES

4.1. All prices are in Euro. Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.

4.2. If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

4.3. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.

5. PAYING FOR YOUR PRODUCTS

5.1. You may pay for your Products by the methods of payment as may be displayed at the Website checkout.

5.2. You must pay in the currency as indicated on your invoice.

6. DELIVERY OF YOUR PRODUCTS (ADDRESSES IN MALTA & GOZO)

Deliveries For Malta are all free delivery and we make sure that will be delivered next day delivery. Deliveries for Gozo will be shipped for free if your order is over €70 or over. If it is under €70, we will apply a €8.50 delivery charge.

7. EXCHANGES, RETURNS AND REFUNDS

7.1. You may return the Product to The Protein lab or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within fourteen (14) working days from the day after the goods are delivered as long as the product has not been opened or consumed.

You will have to pay the cost of return postage, which will not be refunded.

If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at The Protein Lab request be returned with the product purchased. The protein Lab Malta reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned.

7.1.1. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 7 below, please call The Protein Lab  on 77076076 between 09:30 and 18:00 Monday – Friday, or 10:00 and 16:00 on Saturdays (excluding Public Holidays) or massage us on our Facebook page THE PROTEIN LAB MALTA at any time.

7.1.2. If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund and provided:

You inform The Protein Lab within fourteen (14) working days from the day after the goods are delivered; and You have proof of purchase (i.e. order number / identification)

Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

7.2. Steps to Follow to Claim a Refund:

(i) Cancellation can be exercised in writing or any other durable medium, either by emailing us at theproteinlabmalta@gmail.com or by massage us on our Facebook page.

8. APPLICABLE LAW AND JURISDICTION

This is a Maltese website and is subject to the laws of the Republic of. Every purchase you make shall be deemed performed in Malta. Maltese law shall govern every aspect of the electronic contractual agreement between you and The Protein Lab concerning purchases made from the website. All disputes arising from the use of this website and or electronic contractual agreement between you and The Protein Lab shall be subject to the exclusive jurisdiction of the Courts of Justice of Malta.

9. WARRANTY

9.1. The Protein Lab Malta - branded Product Warranty The Protein Lab warrants the Products as stated on the Web Site. Specific warranties may apply to certain Products (such as customised Products) as specified on the Website. Should the Product supplied by The Protein Lab not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law The Protein Lab hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.

9.2. Non The Protein Lab - branded/Third-party Products For non Protein Lab branded Products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to The Protein Lab by phone.

9.3. IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.

11. CONTACTING PROTEINLABMALTA.COM

Tel: +356 77076076 between 08:00 and 20:00 Monday - Friday and between 10:00 and 16:00 Saturday excluding Holidays. Email: theproteinlabmalta@gmail.com

12. DATA PROTECTION

12.1. Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.

12.2. By placing your order, you agreed and understand that The Protein Lab may store, process and use the data collected from your order form for processing your order. These data will be treated in conformance with the The Protein Lab Privacy Policy . If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from The Protein Lab please follow the update procedure set forth in the Privacy Policy.

13. CIRCUMSTANCES BEYOND REASONABLE CONTROL

The Protein Lab will make every effort to perform its obligations under the contract. However, it cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

14. GENERAL

14.1. Neither The Protein Lab failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

14.2. The invalidity or un-enforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.

15. SPECIAL TERMS FOR LOYALTY POINTS / STORE CREDIT

15.1. Loyalty Points / Store Credit You may from time to time be awarded Loyalty Points as a result of your interactions with the web site, whether uploading reviews, recruiting new customers or simply by making purchases. These points may be converted to Store Credit, at our discretion.

The Protein Lab will award points based on activities made in good faith. The Protein Lab reserves the right to withhold points and/or store credit in cases where it judges you have participated outside the spirit of this agreement. Store credit has no monetary value outside its use within the website. Store credit may only be redeemed against future purchases from the website. The Protein Lab may from time to time, at its own discretion, review loyalty point /store credit exchange rates, the time period of validity, maximum points or any other terms of the offer. The Protein Lab will contact all users in the event that any such changes are made.